If you need help with your Prime Minister Youth Loan Scheme (PMYP) application, the primary support line is the SMEDA Punjab helpline: (042) 111-111-456. For issues specific to your application status or disbursement, the bank you applied through is usually faster to resolve things than the general helpline.
This page covers who to contact for what, since PMYP support is split across a few different organizations rather than a single call center.
SMEDA — general PMYP support
The Small and Medium Enterprises Development Authority (SMEDA) handles general queries about the Prime Minister Youth Business & Agriculture Loan Scheme (PMYB&ALS) on behalf of the Government of Pakistan.
- Helpline: (042) 111-111-456
- Best for: eligibility questions, general process guidance, business plan support
- Website: smeda.org
SMEDA is a good first call if you haven’t applied yet, or if your question is about the scheme itself rather than a specific application already in progress.
Your applying bank — status and disbursement issues
Once your PMYP application has been sent to a bank for verification, that bank — not SMEDA and not the PMYP portal — becomes the right point of contact for anything related to your specific file.
This includes:
- Delays past the standard 30–45 working day window
- Questions about why an application was rejected
- Document resubmission requests
- Disbursement timing after approval
If you’re not sure whether your bank has your file yet, check first using the steps in our guide on how to check PMYP application status by CNIC — the status will show “Sent to Bank” once this handoff happens.
Participating bank contact numbers
PMYP loans are disbursed through 15 commercial, Islamic, and SME banks. A few of the largest participants:
- National Bank of Pakistan (NBP) — nbp.com.pk
- Habib Bank Limited (HBL) — hbl.com
- Bank of Punjab (BOP) — bop.com.pk
Each bank publishes its own customer service number on its official site — contact the specific branch where you submitted your application for the fastest response, since branch staff can look up your file directly.
What the helpline can’t do
It’s worth setting expectations correctly. The SMEDA helpline can explain the scheme and process, but it generally can’t:
- Look up your live application status (use the official portal instead — no login required, only your CNIC)
- Override a bank’s credit decision
- Speed up NADRA verification
For anything tied to your specific application rather than the scheme in general, the bank is the more direct route.
Frequently asked questions
What is the PMYP helpline number?
(042) 111-111-456, operated by SMEDA Punjab on behalf of the Government of Pakistan.
Does the helpline check my application status?
Not typically. Use the official portal with your CNIC or Application ID to check the status directly.
Who do I contact if my application has been “Sent to Bank” for weeks?
Contact the specific bank branch where you applied. They hold your file at that stage and can give a more accurate update than SMEDA.
Is there a separate helpline for each province?
The SMEDA Punjab number handles general PMYP queries nationally, though provincial SMEDA offices exist. For anything province-specific, your applying bank is still the more reliable contact.
